Everything you need to know about how we ship, what happens if something goes wrong, and how we handle your data.
Orders are processed within 1–3 business days of payment confirmation. You will receive a shipping confirmation email with tracking as soon as your order leaves our warehouse.
We ship worldwide. Estimated delivery times after dispatch:
Delivery times are estimates and may vary due to customs clearance, carrier delays, or local conditions outside our control.
Free shipping is available on orders over €30 (product subtotal, before taxes). Shipping costs for orders below this threshold are calculated at checkout based on destination.
International orders may be subject to customs duties and import taxes levied by the destination country. These charges are the responsibility of the recipient. CHA cannot predict or control these fees.
If your order has not arrived within the estimated timeframe, please contact us at hello@thecha.cc and we will investigate with the carrier on your behalf.
We accept returns within 30 days of delivery for unused, unopened products in their original condition. To initiate a return, email hello@thecha.cc with your order number and reason for return.
Once we receive and inspect the returned item, we will process your refund within 5–7 business days to the original payment method. You will receive a confirmation email when the refund is issued.
If you received a defective product or the wrong item, please contact us at hello@thecha.cc within 14 days of delivery. We will arrange a replacement or full refund at no cost to you, including return shipping.
CHA is a product of CGPills SL, registered at C/Torrent, 34, 07600 Llucmajor, Illes Balears, Spain. We operate the website thecha.cc and the online shop at thecha.cc/shop.html. For any privacy-related queries, contact us at hello@thecha.cc.
When you place an order or sign up to our newsletter, we collect:
We also collect anonymised analytics data via Google Analytics 4 (GA4) and use Meta Pixel for advertising attribution. Both tools may use cookies.
We process your data on the following legal bases: contract performance (order fulfilment), legitimate interest (fraud prevention, analytics), and consent (marketing emails). You may withdraw consent at any time.
We share your data only with the third parties necessary to operate our service:
We do not sell your personal data to any third party.
Under GDPR you have the right to access, correct, or delete your personal data, to object to processing, and to data portability. To exercise any of these rights, email hello@thecha.cc. You also have the right to lodge a complaint with your local data protection authority.
Our website uses cookies for analytics (Google Analytics) and advertising attribution (Meta Pixel). You can control cookie preferences through your browser settings. Disabling cookies may affect website functionality.
We retain order data for 7 years as required by Spanish tax law. Marketing data is retained until you unsubscribe or request deletion.
We may update this policy from time to time. The current version is always available at thecha.cc/legal.html. Last updated: June 2026.
For any questions about these policies, contact us at hello@thecha.cc. We aim to respond within 2 business days.